HOA · Strata · RMC · Block Management

Stop Spending Half Your Day On The Same Five Questions

Balances. Payment instructions. Document requests. Community rules. Our automated call center handles the repeat questions instantly. So your phone team can finally focus on the work that actually matters.

You'll get a tailored financial breakdown

If You're Like Most HOA & Association Management Firms...

...your phone team is capable and experienced. But a huge chunk of their day is swallowed by the same questions, on repeat. Balances. Payment portals. Resale packages. Parking passes. Board letters. By the time a genuine issue comes through the line, they're already behind. And the homeowner on the other end has already waited too long.

Buried in Repeat Calls

Around half your inbound call volume is low-complexity, scripted questions your team answers from memory. Dozens of times a day, every day.

Burnt-Out Staff

Repetition wears people down. Even your best phone reps lose sharpness after answering the same balance question for the fifteenth time. Tone slips. Quality slips. Turnover follows.

Real Issues Wait in the Queue

When maintenance complaints, violations, and genuine emergencies sit in the same queue as routine payment questions, the things that need attention don't get it fast enough.

What the Automation Handles for You

  • Balance inquiries
  • Payment instructions
  • Portal help (ClickPay, PWB, Truist, and others)
  • Late fee and delinquency questions
  • Resale packages
  • ACC forms
  • Condo questionnaires
  • Insurance certificates
  • Bylaws and community rule questions
  • Parking passes
  • Maintenance issue intake
  • Utility outage reports
See What You'd Save

Frequently Asked Questions

What if different associations in our portfolio have different rules or call routing?

That's standard. The system is configured around your communities, with different routing rules, disclosures, and call flows per association.

Do we need to replace or change our existing property management software (PMS)?

No. We integrate with the tools you already use, including PMS platforms, CRM systems, and email, so calls are logged automatically and confirmation emails still go out without disrupting your team's workflow.

Do you integrate with my specific association management system?

Yes. If your vendor does not support integrations yet, you'll get a lightweight CRM in Airtable while we work through the integration details with them so you can still launch quickly.

Can it handle after-hours calls?

Yes. The automation applies your after-hours emergency routing rules, sending only genuine emergencies like fire, flood, or no heat to your on-call staff. In our Metropolis deployment, roughly 30% of after-hours calls were fully resolved without any human involvement.

What about homeowners who don't speak English?

Language routing is built in. Calls can be detected and routed by language, including Spanish when needed, as in the Metropolis deployment.

Still Undecided?

Still unsure? See exactly what your unanswered and repeat calls are actually costing you... in under 60 seconds.

Learn how you compare with top performers in your industry